Terms & Policies

4. How We Use Your Information

We use your information to:

• Respond to enquiries and referral requests

• Process recruitment applications and manage our recruitment process

• Send newsletters and service updates, where you have signed up and consented to receive them

• Improve our website performance and user experience

• Comply with legal and regulatory obligations

• Maintain internal records

• Prevent fraud and maintain the security of our systems

Automated decision-making: We do not carry out any automated decision-making or profiling in relation to the personal data we collect via this website.

We do not sell or rent your information.

5. Sharing Your Information

We may share information with:

• Recruitment software providers (ATS platform, when implemented)

• Our website platform provider (Squarespace), which hosts this website and its forms

• IT and website hosting providers (including Squarespace, our website platform)

• Brevo – our newsletter and marketing email platform, which stores subscriber names and email addresses on our behalf

• Professional advisers (legal, HR, payroll)

• Regulatory authorities where required by law (e.g. CQC, HMRC)

All third-party processors are required to handle data securely and in accordance with UK GDPR. We do not share your data with any third party for their own marketing purposes.

6. Data Retention

We retain personal data only for as long as necessary for the purpose for which it was collected, or as required by law.

Typical retention periods:

• Website enquiries and referral forms: up to 12 months

• Newsletter subscriber data: retained while you maintain subscribed. Following unsubscription, your data will be deleted within 30 days

• Unsuccessful job applications: up to 12 months

• Successful applicants: 6 years after employment ends

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data (Subject Access Request)

• Request correction of inaccurate data

• Request erasure of your data (“right to be forgotten”), subject to any legal obligations we have to retain it

• Restrict processing in certain circumstances

• Object to processing based on legitimate interests

• Request data portability (where processing is based on consent or contract and carried out by automated means)

Withdrawing consent: Where we process your data on the basis of consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. To unsubscribe from our newsletter, use the unsubscribe link in any email we send you, or contact us at enquiries@abacuscaresupport.co.uk. To withdraw consent for analytics cookies, update your preferences via our cookie banner or adjust your browser settings.

8. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or misuse.

Our website is hosted on the Squarespace platform, which maintains its own security certifications. Where you submit information to us via an online form, transmission over the internet is not completely secure. Any such transmission is at your own risk, though we take all reasonable steps to protect data once received.

9. International Transfers

We do not routinely transfer personal data outside the UK.

Our website is hosted by Squarespace, which may process data on servers located outside the UK. Squarespace maintains appropriate safeguards for international data transfers in accordance with applicable data protection law. Where any other third-party system stores data outside the UK, we will ensure appropriate safeguards are in place before any transfer takes place.

10. Updates to This Policy

We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date at the top of this notice.