Terms & Policies
‣ Compliments & Complaints
Compliments & Complaints Policy
Abacus Care & Support Ltd is committed to delivering high-quality, person-centred care and support.
We welcome feedback from:
People We Support
Families and representatives
Staff
Professionals
Feedback helps us improve our services.
Making a Complaint
Complaints can be made:
In person
Through a staff member
By telephone
By email
In writing
Telephone: 02071001680
Email: enquiries@abacuscaresupport.co.uk
Address: Devonshire Business Centre, Works Road, Letchworth, SG6 1GJ
What Happens Next?
We will acknowledge your complaint promptly.
We will investigate fairly and confidentially.
We will provide a written response within a reasonable timeframe.
You will not be treated unfairly for raising a concern.
Escalation
If you are not satisfied with our response, you may contact:
Care Quality Commission
www.cqc.org.uk
The CQC does not investigate individual complaints but monitors provider performance.